Delivery Policy

Mordy Wine Online
 uses Australia Post for all deliveries Australia wide. Post Office boxes and Parcel Lockers are welcome.

At Mordy Wine Online, we stock a very broad range of wines, with the clear majority of products being currently held in our Melbourne Warehouse. All our wines currently located in our Melbourne Store will be marked for 'In Stock - ready for dispatch

As we also have a large extended range, and count on many suppliers, wineries and international importers, there are times where your wine will require some additional lead time before shipment. We anticipate an additional 2-10 days from the time of order before we are able to dispatch your product. All wines that come from our supplier network are marked as 'Mordy Wine Online Marketplace - dispatched in 3-7 days' . This is a typical time frame, and some orders may ship out earlier than expected.

On orders with multiple items coming from both our warehouse and our supplier network, we will do our best to send all the wines together in one shipment, however as this can often delay certain products we will try and ship the wines as soon as they arrive.

Australia Post & Mordy Wine Online Delivery Processes

Mordy Wine Online currently uses Australia Post for all dispatch notifications. Once your delivery is in transit within the Australia Post network, you will be able to monitor, update and alter your delivery details and address by logging in to Australia Post's My Post portal - here

Please be advised - Mordy Wine Online is unable to guarantee any changes made to your delivery details after the wine has reached the Australia Post network.

Wine is normally delivered from Monday to Friday between 9.00 am and 5.00 pm. Most orders will be delivered to your door, however in rural or remote areas the delivery will be left at the nearest Australia Post office or delivery centre. Please note drivers cannot call before delivery.

A signature is required on all deliveries. If the recipient is not available at the time of delivery the courier will leave a note for later collection by you from the nearest local Australia Post Office or delivery centre. The person collecting the wines from the Collection point must be 18 or over and able to present identification corresponding to the name of the consignee. If the order is not collected within 10 working days, it may be returned to Mordy Wine Online and additional handling costs plus freight charges will be applied to a request for re-delivery.

Mordy Wine Online will not deliver wines to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID. If that recipient is unable to produce appropriate ID then the delivery driver will be unable to leave the wine.

Mordy Wine Online cannot be held responsible for deliveries to incorrect incomplete addresses provided by customers. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and/or the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges will be applied to a request for re-delivery. If the address is incorrectand the delivery is refused or unable to be completed and the customer chooses no re-delivery then a handling charge and all applicable freight charges will be deducted from any refund made. To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.

Permission to leave wine unattended/signature not required

By selecting our "Permission to leave wine unattended/signature not required" option, or if you do not select our "Permission to leave wine unattended/signature not required" option but have an authority in place with your local delivery centre giving permission to leave articles at the address you nominate, then you authorise the courier to leave the goods unattended at the delivery address and you accept that once the courier has done so, the complete order has been received.

Mordy Wine Online, and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from the Permission to leave wine unattended/signature not required method. You agree to release Mordy Wine Online from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

Please note that under certain circumstances Mordy Wine Online may not be able to leave your delivery as directed under a Permission to leave wine unattended/signature not required. In these instances, your complete order will be delivered to your nearest Australia Post office or delivery centre for your collection. Please also note our courier drivers cannot call before delivery.

Mordy Online Wine will not deliver wine under any circumstances to any of the following Dry Area Locations:

Aurukun Postcode – 4871
Bamaga Postcode – 4876
Cherbourg Postcode – 4605
Doomadgee Postcode – 4830
Hope Vale Postcode – 4895
Injinoo Postcode – 4876
Kowanyama Postcode – 4871
Lockhart Postcode – 4871
Mapoon Postcode – 4874
Mornington Island Postcode – 4871
Napranum Postcode – 4874
New Mapoon Postcode – 4876
Palm Island Postcode – 4816
Pormpuraaw Postcode – 4871
Seisia Postcode – 4876
Umagico Postcode – 4876
Woorabinda Postcode – 4713
Wujal Wujal Postcode – 4895
Yarrabah Postcode – 4871

Free Delivery on orders over $250

Mordy Wine Online is happy to offer free delivery on orders over $250. Orders must be equal to or above $250 after any discounts have been applied to be eligible for free delivery. At this stage, redeeming rewards points for gift vouchers is classified as a form of discount, and will be treated as such when calculating the final Free Delivery threshold.

Export Restrictions

Mordy Wine Online is an Australian-based company, licensed to sell wine to Australian residents. As such we are only able to deliver wine to addresses located in Australia. Should you wish to have a purchase delivered to a location outside of Australia you will need to make arrangements with your own shipping agent. Mordy Wine Online will not be responsible in any way for delivery outside Australia arranged by you.